Eligibility
Confirm both referrer and recipient meet the platform's published eligibility.
Walk through the four desk passes before entering any referral code. The flow is small but the consequences of an unsafe referral are large.
Confirm both referrer and recipient meet the platform's published eligibility.
Reject any unsolicited link. Verify the code through the official channel.
Confirm the credit appears in both accounts within the published SLA.
Escalate through official channels if the credit is missing.
A referral credits the referrer and the new account holder. Most platforms require both sides to meet specific conditions before the credit posts. Read the published eligibility list before assuming a code will work.
An account in good standing has no active withdrawal hold, no active suspension, no active responsible-play self-exclusion, and no outstanding compliance review.


Referral codes travel through DMs, group chats, and forwarded messages. Most of those messages are genuine. Some are not. The verification pass below separates them.
Once the case reaches the support specialist, the verification pass becomes a calm, structured conversation. The specialist will ask for the documented case file; the case file becomes the basis for the resolution.
If the resolution is unsatisfactory, escalate again through the senior care channel with the documented timeline of the first resolution attempt.

Once the new account is created and the referral code is entered, the credit posts on a published timeline. Verify the credit on both sides within that timeline.
Check the new account's bonus or credit balance within the published SLA. Most platforms publish 24 to 72 hours.
Check the referrer's account for the matching credit on the same timeline. A missing referrer credit is a discrepancy worth raising.
Confirm the credit amount matches the published referral offer. A different amount is a discrepancy worth raising.
Document the credit date, the offer name, and the case number in your password manager. A clean case file turns slow escalations into fast ones.
If the credit does not appear within the published SLA, escalate through the platform's customer-care channel. Document the case before contacting support.
If the referral came alongside a bonus-code offer, the bonus guide walks through verification, eligibility, and terms.